DIALOGUE 1:
Operator: Hello, Frank and Brothers, How can
I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank
speaking.
Peter: This is Peter Jackson calling, is Bob in?
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment.
Can I take a message?
Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number
please?
Peter: Yes, that's , and this is Peter Jackson.
Peter: Yes, that's , and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make
sure Bob gets this asap.
Peter: Thanks, bye.
Peter: Thanks, bye.
Frank: Bye.
DIALOGUE 2:
Michelle:
|
Hello, you've reached the marketing
department. How can I help?
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Male:
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Yes can I speak to Rosalind
Wilson, please?
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Michelle:
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Who’s calling please?
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Male:
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It’s Richard Davies here
|
Michelle:
|
Certainly. Please
hold and I’ll put you through.
|
Male:
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Thank you.
|
|
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Michelle:
|
Hello, marketing. How can I help?
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Male:
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Could I speak to Jason Roberts please?
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Michelle:
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Certainly. Who shall
I say is calling?
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Male:
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My name’s Mike Andrews.
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Michelle:
|
Just a second - I’ll
see if he’s in. Hello, Jason, I’ve
got Mike Andrews on the phone for you ... OK - I’ll put him through.Hang on a
moment, I’m just putting you through.
|
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