LETTERS OF COMPLAINT

• I am writing to express my dissatisfaction with …
• I am writing to / I wish to complain about …
• Please note that the goods we ordered on ( date ) have not arrived yet
• We regret to inform you that our order n° ----- is now considerably overdue.
• I would like to query the transport charges which seem unusually high.
• We were extremely disappointed with...
• … was not what we had led to expect
• We were thoroughly disgusted with...
• I am writing to inform you that the goods we ordered from your company have not been supplied correctly
• I am not going to accept this / put up with this / let this go
• I should like to know what you intend / what you are going to do about this
• Your attitude is deceiful / negligent
• We expect a letter of explanation / a substantial refund
• Unless you... we shall take matters further
• I should warn you that
• Otherwise, we may have to look elsewhere for our supplies
• If these conditions are not met we may (be forced to) take legal action
• I wish to draw your attention to…
• I would suggest that…
• I am writing to ask you to please...
• Could I please ask you to look into these matters?
• Please ensure that such errors do not happen again
• We may have to look elsewhere for our suppllies
• Please send us a corrected invoice
• I suggest that immediate steps be taken.
• I look forward to a prompt reply and hope that you will take this into consideration…
• I am really dissatisfied with…
• Enclosed are copies of my records
• I look forward to your reply and a resolution to my problem